© 2020 The Stratega. All rights reserved
All domain name registrations and renewals are FINAL. Because we have to pay registry fees on our end we cannot process refunds for these transactions.
In the rare event your domain has a mis-spelling, please contact us AS SOON AS POSSIBLE so we can attempt to correct it. No guarantee we can fix it.
We do NOT provide extensions on invoices here at The Stratega.
All invoices should be paid on DUE DATE. We do have a 4 day grace period on delinquent invoices, but if not paid after this, accounts will be suspended. These invoices are subjected to a 15% late fee that must be paid to reactivate the account. Invoices delinquent past 14 days are subject to account termination.
We will make every attempt possible to contact you 24 hours prior to account termination. Once the account has been terminated ALL data including backups will be scrubbed from our servers. There is no recovering the data once the account is terminated.
Many of our web hosting packages are discounted for first-time customers.
All packages will renew at the regular rate.
For the BEST possible pricing, we reward customers for signing up annually (12 months), biennial (24 months), and triennial (36 months).
On our website, prices are displayed reflecting the best possible rate.
Please review our Terms of Service:
And our Acceptable Use Policy:
Last Updated: 02/20/20
For packages supporting unmetered disk space or data transfer (bandwidth), there is no defined limitations. These resources are “unmetered”, meaning you are not billed according to the amount of disk storage or bandwidth used. While of course these resources are not infinite, it is our belief our customers should have all the resources necessary to build an online presence and most customers will have more than enough disk space and bandwidth for their needs.
We do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a website.
While rare, we occasionally constrain accounts utilizing more resources than the normal operation of a personal or small business website.
Customer bandwidth and disk storage utilization are monitored regularly and our analysis defines “normal” for the majority of our customers.
If your account’s bandwidth or storage use causes some concern, you will receive an email asking to reduce usage. Our goal is to provide at least 48 hrs notice to allow customers to make adjustments before taking any corrective action.
It is rare for a customer to exceed normal usage in a typical business use case. Issues usually arise from customers using their accounts for storage (ie., large multimedia files or file sharing). Our hosting services are not intended to support these type of activities, and all customers should abide by our terms of service. If you have these needs please contact us for details on a better plan type.
For plans featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilize as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to operate within the Terms of Service to ensure resources are available to fully enable email functionality.
Customers operating within the Terms of Service can on most cases operate without technical boundaries for email, domains, or websites.
The Stratega offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods. Promotional rates apply to Shared Cloud Hosting plans (Starter Cloud, Turbo Cloud, Plus Cloud, Ecommerce Cloud and Enterprise Cloud and will automatically renew after initial term at regular rate.